PDF Download Hardwiring Excellence: Purpose, Worthwhile Work, Making a Difference

PDF Download Hardwiring Excellence: Purpose, Worthwhile Work, Making a Difference

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Hardwiring Excellence: Purpose, Worthwhile Work, Making a Difference

PDF Download Hardwiring Excellence: Purpose, Worthwhile Work, Making a Difference

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Audible Audiobook

Listening Length: 7 hours and 31 minutes

Program Type: Audiobook

Version: Unabridged

Publisher: West Voice Audioworks

Audible.com Release Date: September 11, 2012

Whispersync for Voice: Ready

Language: English, English

ASIN: B0099CTZ7Y

Amazon Best Sellers Rank:

This is a great introduction to management especially in healthcare settings. It is relative to today's hospital and healthcare settings. There are situations discussed that routinely take place in healthcare but probably are to are prevalent in other settings, although the lesson can be applied to other careers and vocations as well. It's an easy read and is easy to include in group discussions so that you can get your team on the same page and path and work towards improving customer service, efficiency, teamwork and outcomes.

I already own this book and purchased again so I have one in each of my offices. This is a great reference for hospital patient experience processes - easy to understand, easy to implement, with statistically proven results. Quint Studier writes from experience both as a patient as well as a hospital administrator! Definitely worth the read!

Please allow this be my first hardwired Thank You! Thank you Mr Studer for writing an inspiring and positive book. Really, it is a manual for acheiving results, backed up by personal experience and successes. This program approaches customer service and quality through voluntary participation of employees. It is a self-sustaining quality improvement program fueled by politeness, positivity and genuine interpersonal contact regardless of rank.Hardwiring Excellence is complete with actionable instructions that are clear to understand. Soon after finishing this book, I ordered Results That Last.

An excellent book and a "must read" for all healthcare leaders and managers. This is the 3rd time that I have used this book with mostly new and/or inexperienced managers and it never fails to jump-start some excellent discussions and stimulating ideas. Just common sense things that if we committed to doing everyday and requiring the same of all team members, the differences in any organization would be astounding. Nothing magical here, just how to give great care, do the most basic things - answer call lights, show respect, round for outcomes, and show appreciation. The dividends those deposits make are enormous. Try it - you have nothing to lose and so much to gain!

I love this style of presenting this information. My only negative thought is that the book evolves around providers and patients. It tends to leave 80% of the work force in the shadows. Referred to but not reconized as important to success. Not sure this is what you wanted to do but that's the way I read it.

Kansas City has several regional hospitals that are top ranked in the country such as KU Med and Children’s Mercy. The ideas in this book help teach healthcare industries how to improve performance within their organizations. #KC5stars

I am a Director in a hospital that uses many of the Studer Group principles. I previously worked with a health sytem that employed the Studer Group to implement Target 100. This is a comprehensive culture change for the health organization whose target is 100 percent patient, physician, and employee satisfaction. I am familiar with the concepts and processes promoted by Mr. Studer. They work.I was given the book at my current facility as part of manager orientation. I read it and thought my team of supervisors could benefit as well; if for nothing more that to know why I focus as I do. The book is great. Mr. Studer takes a component approach to defining the pursuit of excellence. An analagy would be that you can't leave out the transmission when you build a car....all components work together and must be present.I recommend the book as a guide toward excellence. It shows you what is possible when you do the right things. One thing not in the book is the depth of how much you have to do. In reality, however, excellence takes real commitment and real time. If you are looking for step-by-step instructions, you will have to contact the Studer Group. You will be glad you did.

Quint Studer takes the concept of being an excellent leader, and breaks it down into relatable steps. Few people are born to be great leaders, but by following the steps outlined in this book, they can begin the journey to become better.

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Free Ebook Yemen, Jewel of Arabia

Free Ebook Yemen, Jewel of Arabia

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Yemen, Jewel of Arabia

Free Ebook Yemen, Jewel of Arabia

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About the Author

Charles was born in Edinburgh and studied geology at Aberdeen and Oxford Universities before working for BP for ten years in Scotland, the UAE, and Indonesia. He lived and worked in the Middle and Far East for more than five years travelling extensively with his camera. He now works from his home in Wales, where in addition to researching and writing work he maintains an extensive photographic library serving publishers and the visual media.

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Product details

Paperback: 192 pages

Publisher: Stacey International; 1 edition (April 13, 2009)

Language: English

ISBN-10: 1905299931

ISBN-13: 978-1905299935

Product Dimensions:

7.8 x 0.8 x 10 inches

Shipping Weight: 1.9 pounds (View shipping rates and policies)

Average Customer Review:

5.0 out of 5 stars

1 customer review

Amazon Best Sellers Rank:

#552,960 in Books (See Top 100 in Books)

Excellent book. Very detailed and beautiful photography. The authors have written with sympathy, sound knowledge and a strong sense of Yemen's long history. The information is specific: for example, a picture is not captioned "fish market" but "yellowfin tuna" in the specific market. This specificity and local knowledge is displayed throughout the book. It is a shame that such a well-written book seems to be ignored in reviews.

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Ebook Free , by Charlie Conwell

Ebook Free , by Charlie Conwell

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, by Charlie Conwell

Ebook Free , by Charlie Conwell

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Product details

File Size: 444 KB

Print Length: 152 pages

Simultaneous Device Usage: Unlimited

Publication Date: August 29, 2018

Sold by: Amazon Digital Services LLC

Language: English

ASIN: B07GY49HBF

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Amazon Best Sellers Rank:

#255,577 Paid in Kindle Store (See Top 100 Paid in Kindle Store)

I enjoyed this story. Did not like Taylor’s mother’s narrow minded attitude towards her and Riley. The two women had such chemistry from the start. Looking forward to more stories by this author.

Enjoyed this story and the love between these two women.. Well written and I was not lost in technical terms for these characters professions.. Everything you need for a great romance novel is in these pages.. Definite Read..

I couldn't get through the book, the reviews made me want to like it but I can't read books written in the 3rd person. It feels like the book is being narrated rather than unfolding before my eyes. This review is just for others like me so they won't be blind sided or disappointed when they buy the book.

This is such a good book... Looking forward to reading more from you in the future

This is a kindleUnlimited read that i did enjoy but felt unfullfilled as it progressed. So this story is about Taylor (ER doc) and Riley (police detective). Both characters are 30 years of age and apparently the best in their field. They first set eyes on each other at park, no words exchanged , just glances. They meet again at the hospital after a sting goes bad. There seems to be a hige lack of detail in the 3 or 4 months when the two first meet and the ending. For instance, who is Stella and what happened between her and Taylor? Rachel and Simon are together just as long and they are never really mentioned in the book, interact with the main couple, or really anything yet play a mojor role. Taylor and Riley's work lives are very important not only to the characters but to the story and yet they are downplayed to the point of nonexsistant in the story progression until the end. I feel like I'm rambling but these are little things that could have helped make the story better. Oh, and don't get me started on the parents and holy 180 turn around of the dad that sadly is really unbelievable even for me.Regardless, im a sucker for cops and docs books so ill continue to read this series.

My favorite books are mystery and romance mixed in a good story line and the characters are great. I gave it four stars because I wanted to know more about the other lead character.But I enjoyed this book.

I enjoyed reading this story. There were a couple places that were told in third person that seemed a bit out of place but overall the story was good.

As usual not one boring moment in your novel. It was very emotional and I love the action. Will definitely recommend it to my friends.

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Free Ebook Anything You Can Imagine: Peter Jackson and the Making of Middle-earth

Free Ebook Anything You Can Imagine: Peter Jackson and the Making of Middle-earth

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Anything You Can Imagine: Peter Jackson and the Making of Middle-earth

Free Ebook Anything You Can Imagine: Peter Jackson and the Making of Middle-earth

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Audible Audiobook

Listening Length: 22 hours and 3 minutes

Program Type: Audiobook

Version: Unabridged

Publisher: HarperCollins Publishers Limited

Audible.com Release Date: May 3, 2018

Whispersync for Voice: Ready

Language: English, English

ASIN: B07C9CJCQS

Amazon Best Sellers Rank:

I'm a big fan of Peter Jackson, and I've probably watched the behind the scenes appendices of the LOTR, The Hobbit and King Kong more often that I've watched the actual movies. It's made me wish I were a lot younger so I could go to New Zealand and try and get a job in the movies down there. Given that, it was nice to see that I could still learn some new things from this book. However, I found the tone of the writing annoying. The author obviously thinks Peter Jackson is a genius, which is fine, but often this book comes across as a hagiography. Everything is filtered through this lens of PJ unable to do wrong, every idea, every contribution made by others, every single conceivable positive development is traced back to PJ being unerring and a complete monumental visionary. Even mistakes are twisted to be part of some greater overall genius plan. There is also a curious part involving the Hobbit where Jackson states that it was his idea to make it into three movies, but only recently it was also reported that he did NOT want to make three, but was pressured by the studio, leaving him with no time to adequately prepare for them leading to a lot of problems. That's all pretty much glossed over in this book. The author also injects himself far too often. He was apparently invited down the NZ several times during the production. This is fine, but I feel the book would be better served if it weren't done in such a biased manner. I would use the J.W. Rinzler "Making of Star Wars" books as an example of something like this but done much better. Using photos and materials from Lucasfilm's archives instead of photos of the author trying on props. A decent book, not a ton of new info if you've watched the behind the scenes material (something that I think PJ actually does do better than any other filmmaker) but worth a read. Maybe someday someone will put out a more objective telling of these stories.

This is a great book, but he really screwed up Luke Evan's name, and didn't mention Lee Pace or Thranduil at all! I loved all the in-depth stuff about the making of the Lord of the Rings, but he scurries through the making of the Hobbit and he makes it plain he doesn't think much of the second trilogy, which disappoints me.He also screwed up the name of the actor playing Bard - it's "Luke Evans," NOT Lee Evans!

I first read the LOTR books in the seventies and loved them. I personally feel that the movies are actually better than the books, and thus really enjoyed reading this in depth behind the scenes account of all that went into those films. They remain my favorites and I encourage anyone interested to go to New Zealand as I did, and experience that wonderful country for yourselves (I didn't go to hobbiton, etc, while there, just enjoyed the people and the scenery).If you really loved the films (and I rank them amongst the best films ever made), you will thoroughly enjoy this book, (which delves into everything from it's difficult beginnings, choosing the characters and locations, etc. )

I loved this book. The author does a fantastic job of taking you through the process of creating these monumental movies right along with Jackson and the crew. Highly recommended.

First third to nearly halfway of this book gives in depth detail that, though informative, could have been slimmed down considerably. It does give a lot of interesting detail regarding the actors, their individual efforts in achieving their performances, and also affirms the amazing talents of Peter Jackson.

If you love The Lord of the Rings film trilogy, you will thoroughly enjoy this book. However, I was amazed at the number of incomplete sentences and other grammatical errors in the book and that is why I gave it four stars instead of five. I would not expect a long-established publishing house like HarperCollins to do such a poor job of editing.

Tolkien fan - I was surprised to find this book has as many pages as my LOTR book. I'm not too far into it yet but I'm enjoying reading it.

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Ebook Download

Ebook Download

Collection and also publication shop are 2 vital locations to get the books to review. However, in modern-day age, it will certainly not only evoke the two places. Many websites are now readily available for the online collection. As here, finding the hundreds of books titles from within and also outside of this country is simple. You could not just want to take the book yet also casual education. As shown, library can be a casual education system to spread out the knowledge, from any resources.

Ebook Download

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Product details

File Size: 2547 KB

Print Length: 306 pages

Publisher: Random House (December 18, 2007)

Publication Date: December 18, 2007

Language: English

ASIN: B0012SMGKG

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I can't imagine so such a young person, in this case, Clea Koff could professionnally embrace and thrive on a "unglamorous" forensic anthopologist career. Her descriptions, "saw-off", brushing...of the human bones through decomposed bodies to obtain evidence, to convey to authorities the alleged perpetrators showed me how much love she has for the human kind in general and for the families'survivors in particular. Clea, though encountered a handful of all kinds of "difficulties" with her work sites, her colleagues and certainly with herself, came out on top achieving her goals. Sacrificing herself by getting out of her comfort zone, the USA, at 23 years of age to seek justice for the defenseless and to bring hope to all of us that even the dead deserve a commanding voice. "Truth does not bring back the death. Truth allows their voices to be heard."

Though this was published in 2004, this memoir looks back at Koff's work as a budding forensic anthropologist going out on her first major assignments in the mid to late 90s (the last bit of the book ends around 2000) and how these first jobs affected and molded her not only professionally, but as a person. I personally found this memoir fascinating. Not only is the work she does grim but interesting, but Koff herself comes from a unique background -- born in England, Koff comes from an American father with Polish-Russian heritage and an English-raised Tansanian mother (with 1/2 her family being from Uganda). As Koff puts it, "instead of national identity, we had strong family identity." This background influences Koff some emotionally when she takes her first job working for the UN to investigate mass graves of victims of the genocide in Rwanda. She quickly learns that many of the victims came from multiple backgrounds within one family tree and were often killed for it during the months of the genocide.Koff first visits the mass graves in Rwanda in 1994, and again in 1996. Through her investigations and information that became available in the months and years after the genocide, it's learned that in less than four months, 800,000 people were murdered, most by blunt force trauma. In Kibuye (just one county in Rwanda) alone, 250,000 were killed in just three months, and over 100,000 children were left orphaned. IN MONTHS. One thing that Koff says she quickly picks up on and something she is really moved by is the clearly indomitable spirit of the people of Rwanda. Despite these horrors these families had to survive, she still found a community full of warm and friendly people who (maybe not always, but oftentimes) welcomed her into their homes and their lives. This maybe plays a part in her experiencing what she describes as occupational "double vision" -- where her professional distance with a skeleton was temporarily lost and she would get a strong vision of what the person might have been like / looked like as a living, breathing human being. As you might imagine, this can make your work extraordinarily difficult when processing mass graves every day if this happens multiple times a day, trying to document that many remains!The memoir goes on to also share her experiences working in mass graves (victims of war crimes) in Bosnia, Croatia and Kosovo. The book is divided into sections by country and the beginning of each section includes a paragraph & map of the area briefly explaining the political situation at the time that led to the mass graves she ends up excavating. I thought this was a helpful touch for those who either don't remember all the historical facts of the time or have yet to learn them.It's here that she illustrates cracks in the UN's systems of protection for their workers out in the field: she shares a story of how a security team was sent out in an armoured Land Rover that could withstand bullets but didn't come with doors that lock!The accounts of her work in Bosnia I found especially saddening. Koff discusses how she is struck by the tragedy that bodies were being identified by family members recognizing their stitching patterns on the clothes (As Koff explains, during the war many citizens were left too poor to buy new clothes so old clothes were stitched together multiple times -- mothers, wives, daughters, etc were coming to grave sites and recognizing stitches on clothes. That's how they ended up identifying many). The grave sites ran so large sometimes that they actually had to be divided up into quadrants! But the story that struck me the most was regarding the body of a boy Koff discovers who still had marbles in his pocket. That's how young the victim was. That story just crushed me when I read that.I think I can safely say, this book won't be for everyone. I for one though found her story fascinating and moving. Tragic, yes, but important work. Her job enables her to give surviving family members a sense of closure they maybe could not get otherwise. And like she said, her work also forces the killers to be held accountable. This memoir also makes the reader contemplate just how badly people can treat each other and how that has to change. But it won't change unless we face what's happened in the past. That's why I find this book an important read for those brave enough to delve into it.

I was surprised to read such negative reviews for a book that I dearly love and have bought twice (after one copy was loaned and not returned). Maybe it's just an anthropology thing. As an anthro grad student who wants to work in the same types of situation that Ms. Koff describes, her book gives insight into her experiences.This is not a technical book, in fact it reads more like a memoir. So don't expect detailed excavation information, that's not what this book is. And Ms. Koff is young when she goes on these digs (she is just out of her bachelors when she travels to Rwanda). For those who may not know anything about anthropology, this is a big deal. People without a masters degree or with little field experience aren't usually part of these recovery efforts. Ms. Koff was lucky and competent enough to have worked with good professors who had connections and helped her to get on the UN mission. This is not to say she isn't a good scientist, she is, but as many in the field (and in life) know, half the battle is knowing the right person.Some people seemed to want to see some strong emotional responses by Ms. Koff, and I can understand for most people excavating a mass grave in Rwanda would be horribly traumatic. But this is why some people do this work and others don't. You wouldn't expect a doctor or a firegfighter or a soldier to be so wrapped up in the emotion of the moment that they can't focus and get the job done. She is affected, she discusses what she is seeing, imagines what would she do if something as awful as genocide happened to her, how would she save her mother who suffers from some physical limitations making a quick escape impossible. These are the reactions of a forensic anthropologist who has worked on two long and difficult mass recovery missions.There is a place for intense sorrow and grief. The book by the head of the UN security mission (his name escapes me) who worked tirelessly and with little resources to save people during the killing in Rwanda is a good example.Ms. Koff's efforts begin several years after the killings ended. She is an anthropologist who knew what she was getting into and wanted to take on this difficult task to give something of the lost back to their loved ones. This is what a forensic anthropologist does. Becoming overwhelmed by her experiences does a disservice to the same people she is trying to help. She is affected, she feels the responsibility of the mission and her actions and the loss of lives keenly, but she sucks it up and gets the job done. If the Rwandans and Kosovars can bear their losses and continue on, the least she can do is what is expected of her and help them recover their relatives. And this is what she does.She's competent,confident, but young and you can see the issues that occur when a small group of people are doing dangerous and emotionally wrenching work. This book is a must for anthropology students, especially those wanting to work in mass disaster and human rights situations.

This book is amazing. I'm studying to become a forensic anthropologist and Clea Koff's writing makes it feel like I'm able to understand what she was experiencing, which helps me understand what I will be experiencing later on. She's engaging and pulls you into her story.

This was the first book my anthropology advisor had me read the first semester of my freshman year of college and it solidified my desire to become a physical anthropologist. A student has since failed to return her copy, so I bought this one to give her as a "thank you" present before my graduation. Anyone considering anthropology should pick it up, it is wonderful! High quality used book. 10/10 would buy again.

I chose five stars because she has helped so many families find their relatives body. To me she could beat Supergirl, with how much she cares!

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Free Download Cinematic Art of StarCraft

Free Download Cinematic Art of StarCraft

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About the Author

Robert Brooks is a Story Developer and writer for Blizzard Entertainment.[1] He has written for the Diablo, Overwatch, StarCraft, and Warcraft settings. Before joining Blizzard, Brooks spent four-and-a-half years as a producer at CBS News in Sacramento, California. As a member of Blizzard, Brooks works on publishing projects and video game storytelling (this includes cinematics). As of October 2018, his works include a pair of upcoming cinematics and a hardcover novel set in an unspecified Blizzard IP.

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Product details

Hardcover: 288 pages

Publisher: Blizzard Entertainment (December 11, 2018)

Language: English

ISBN-10: 194568321X

ISBN-13: 978-1945683213

Product Dimensions:

11 x 1 x 10 inches

Shipping Weight: 4.8 pounds (View shipping rates and policies)

Average Customer Review:

5.0 out of 5 stars

1 customer review

Amazon Best Sellers Rank:

#154,038 in Books (See Top 100 in Books)

Great.

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Free PDF Tactical Urbanism: Short-term Action for Long-term Change

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Review

"Tactical Urbanism: Short-Term Actions for Long-Term Change is a valuable text for citizens, public-sector planners, and developers alike. The book is easy to read, clear, and is all about action—something you can’t say about many planning-oriented texts." (Better Cities & Towns)"Tactical Urbanism is a clarion call for citizen action, offering a cornucopia of examples and well-illustrated by photographs of how to effect lasting change through small but incremental steps toward building cities for communities rather than isolated individuals." (New York Journal of Books)"[An] enthusiastic volume… Tactical Urbanism serves as a how-to guide for activists who want to get in on the action…. [a] practical framework for envisioning and executing tactical urbanism projects… It is, basically, the class you never took in design school." (California Planning & Development Report)"The book provides permission for engaged community members to become key actors in the transformation of their neighborhoods." (Spacing)"Tactical Urbanism serves as a how-to guide for activists who want to get in on the action. There's not a lot of theorizing in Tactical Urbanism, which is probably for the best. Surely future scholars will have a field day with the trends that planners, and citizen-planners, are exploring today. Nowhere are ideas like Henri Lefebvre's 'right to the city' more in question than when citizens take planning into their own hands. For now, though, everyone seems to be rolling up their sleeves and getting out the sidewalk chalk." (Planetizen)"Our cities need to change, fast. Tactical Urbanism is a guided tour of solutions created when local people decide they can't wait for politics to catch up before they improve their neighborhoods. This weathervane book deserves a place on any urbanist's bookshelf." (Alex Steffen, author of "Carbon Zero: Imagining Cities That Can Save the Planet")"This book is a shrewd, generous, timely and sometimes thrilling call-to-action that should be compulsory reading for anyone impatient to remake his or her city." (Slowottawa)"With Tactical Urbanism, Lydon and Garcia offer expert insight and guidance into how to use this fundamental approach across a broad spectrum of cities and communities to enhance and revitalize city life." (Congress for the New Urbanism)"Tactical Urbanism goes beyond impatience to offer ideas for a partial alternative." (Planning)"Tactical Urbanism is a book that will help your community organize into proactive changes." (Restless Urbanist)

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About the Author

Mike Lydon is Principal of The Street Plans Collaborative. An internationally recognized planner, he was a co-author of The Smart Growth Manual and the creator and primary author of the reports “The Open Streets Project” and “Tactical Urbanism: Short-term Action, Long-Term Change” Vol.1 and Vol. 2. He serves as a Board Member for Center for a New American Dream and CNU New York, and is an advisor for the Bicycle Coalition of Maine. He works and speaks globally on smart growth, livable cities, active transportation, and tactical urbanism. Anthony Garcia is Principal of The Street Plans Collaborative. A leader in civic advocacy in South Florida, he was Managing Editor and Publisher of TransitMiami.com, an award-winning blog dedicated to planning and transportation in South Florida. He was also Project Director for six years at the firm of Chael Cooper & Associates Architects. He serves as part-time faculty at the University of Miami School of Architecture and is a member of the Congress for the New Urbanism.

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Product details

Paperback: 256 pages

Publisher: Island Press (March 17, 2015)

Language: English

ISBN-10: 1610915267

ISBN-13: 978-1610915267

Product Dimensions:

6.5 x 0.6 x 8.4 inches

Shipping Weight: 1 pounds (View shipping rates and policies)

Average Customer Review:

4.7 out of 5 stars

24 customer reviews

Amazon Best Sellers Rank:

#162,547 in Books (See Top 100 in Books)

"Designing a dream city is easy; rebuilding a living one takes imagination.” – Jane JacobsTactical Urbanism captures a way of thinking about city-building that injects imagination into the process. Whether applied by city officials or neighborhood leaders, Tactical Urbanism provides an outline for how-to prototype new ideas about our buildings, streets and neighborhoods.I’ve seen first-hand how applying the tools and processes discussed in this book can help wake-up a neighborhood; reversing decades of disinvestment in a short period. Tactical Urbanism guides neighborhood leaders in how to highlight the potential of a place or an idea. More importantly it encourages residents to stop talking about what needs to be done and start doing.Tactical Urbanism is not just for neighborhood activists. As the book points out city officials are increasingly applying a “test and then invest” approach when testing new configurations of an intersection or effectiveness of a traffic calming design before investing in the approach. This type of thinking makes sense in cities with shrinking resources.Perhaps most inspiring is that the authors of Tactical Urbanism provide an outlet for the frustration of citizens that want to see action in building stronger, more interesting places. I highly recommend this book for anyone interesting in rebuilding cities.

this enlightenig book lays down both the theory and how-to though which communities can take and have taken control of how public spaces are created, public enjoyment is increased and security is attained where city rules and planners have failed to provide it. the history of tactical urbanism is fascinating. the authors invite their readees to become benign urban guerrillas.

good as a textbook

Good book for those in the urban space. Gives very good DIY examples that ordinary people can connect with as well as try our in their neighbourhoods.

Easy to read and full of excellent examples. Now I just need to start figuring out how to put its principals in action locally!

Now for the volume on Tactical Ruralism - we do this in country towns and in the countryside too

Great book for citizens who want to better their town.

This is a wonderful book for those interested in effecting change in their neighborhoods and communities. Highly, highly recommend.

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