PDF Download Hardwiring Excellence: Purpose, Worthwhile Work, Making a Difference
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Hardwiring Excellence: Purpose, Worthwhile Work, Making a Difference
PDF Download Hardwiring Excellence: Purpose, Worthwhile Work, Making a Difference
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Product details
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Audible Audiobook
Listening Length: 7 hours and 31 minutes
Program Type: Audiobook
Version: Unabridged
Publisher: West Voice Audioworks
Audible.com Release Date: September 11, 2012
Whispersync for Voice: Ready
Language: English, English
ASIN: B0099CTZ7Y
Amazon Best Sellers Rank:
This is a great introduction to management especially in healthcare settings. It is relative to today's hospital and healthcare settings. There are situations discussed that routinely take place in healthcare but probably are to are prevalent in other settings, although the lesson can be applied to other careers and vocations as well. It's an easy read and is easy to include in group discussions so that you can get your team on the same page and path and work towards improving customer service, efficiency, teamwork and outcomes.
I already own this book and purchased again so I have one in each of my offices. This is a great reference for hospital patient experience processes - easy to understand, easy to implement, with statistically proven results. Quint Studier writes from experience both as a patient as well as a hospital administrator! Definitely worth the read!
Please allow this be my first hardwired Thank You! Thank you Mr Studer for writing an inspiring and positive book. Really, it is a manual for acheiving results, backed up by personal experience and successes. This program approaches customer service and quality through voluntary participation of employees. It is a self-sustaining quality improvement program fueled by politeness, positivity and genuine interpersonal contact regardless of rank.Hardwiring Excellence is complete with actionable instructions that are clear to understand. Soon after finishing this book, I ordered Results That Last.
An excellent book and a "must read" for all healthcare leaders and managers. This is the 3rd time that I have used this book with mostly new and/or inexperienced managers and it never fails to jump-start some excellent discussions and stimulating ideas. Just common sense things that if we committed to doing everyday and requiring the same of all team members, the differences in any organization would be astounding. Nothing magical here, just how to give great care, do the most basic things - answer call lights, show respect, round for outcomes, and show appreciation. The dividends those deposits make are enormous. Try it - you have nothing to lose and so much to gain!
I love this style of presenting this information. My only negative thought is that the book evolves around providers and patients. It tends to leave 80% of the work force in the shadows. Referred to but not reconized as important to success. Not sure this is what you wanted to do but that's the way I read it.
Kansas City has several regional hospitals that are top ranked in the country such as KU Med and Children’s Mercy. The ideas in this book help teach healthcare industries how to improve performance within their organizations. #KC5stars
I am a Director in a hospital that uses many of the Studer Group principles. I previously worked with a health sytem that employed the Studer Group to implement Target 100. This is a comprehensive culture change for the health organization whose target is 100 percent patient, physician, and employee satisfaction. I am familiar with the concepts and processes promoted by Mr. Studer. They work.I was given the book at my current facility as part of manager orientation. I read it and thought my team of supervisors could benefit as well; if for nothing more that to know why I focus as I do. The book is great. Mr. Studer takes a component approach to defining the pursuit of excellence. An analagy would be that you can't leave out the transmission when you build a car....all components work together and must be present.I recommend the book as a guide toward excellence. It shows you what is possible when you do the right things. One thing not in the book is the depth of how much you have to do. In reality, however, excellence takes real commitment and real time. If you are looking for step-by-step instructions, you will have to contact the Studer Group. You will be glad you did.
Quint Studer takes the concept of being an excellent leader, and breaks it down into relatable steps. Few people are born to be great leaders, but by following the steps outlined in this book, they can begin the journey to become better.
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